![]() ![]() Some items are restricted and there are strict allowances for duty-free goods. When leaving the baggage reclaim area you will have to pass through customs. Missing baggage usually turns up within a few hours and you can claim any interim expenses from the airline. Your airline is ultimately responsible for loss and damage, so report it to them as soon as you can. Take pictures and show the handling agent. Where your bags are damaged, gather as much evidence as possible. You will be given a Lost/Damaged Property form on which you need to write your local and home addresses and details of how you can be contacted. In the unfortunate event that this happens to you, you should immediately notify the handling agent whose desks are in the reclaim area. On rare occasions, baggage doesn't arrive or is damaged. ![]() The smaller monitors at each carousel will show the airline, flight number and origin and the baggage handling agent. To find which carousel your bags will be on, check your flight number on the main information screens. Those with only hand baggage can continue to customs. Baggage ReclaimĪfter immigration, you will head for baggage reclaim where your hold luggage should soon appear. There is no passport control for passengers arriving on internal flights. Citizens from Schengen area countries can show a national identification card. Inside the terminal passengers on international flights will have to pass through immigration where you will be required to show a passport valid for the duration of your stay. The airport provides assistance at this point for passengers with reduced mobility or special needs, but this has to be requested from the airline at the time of booking, or at least forty-eight hours in advance. Other aircraft will be directed to park on the airport apron and passengers will leave by front and rear doors and either walk to the terminal or be transferred by bus. Planes docking at the sky bridges will allow passengers to disembark from the front door directly into the terminal. There are a number of arrivals gates at Palermo Airport including five with sky bridges. ![]()
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